Don’t fall for phone scams targeting utility customers
Scam Alert
by Rocky Mountain Power
October 11, 2017
Rocky Mountain Power is reminding customers to be aware of phone scams that target utility customers.
Throughout the last few years, customers have reported receiving fraudulent calls from scammers posing as utility representatives. The callers insist that the customer is behind on their bill. They then threaten that, without an immediate payment, service will be disconnected.
Unfortunately some customers have provided the thieves with their credit card information and fallen victim to the scam.
However, customers can protect themselves from these types of schemes by being aware of the following signs that indicate fraudulent calls:
• If the caller says he is with the "Rocky Mountain Power Disconnection Department." No such department exists.
• If the caller asks for your credit card number or advises you to purchase a pre-paid card from a store and to call back with the code. Rocky Mountain Power will not ask for this information. We can facilitate credit card payments through our vendor upon request, but our employees don’t handle these payments directly.
• If the caller claims your electric service will be disconnected if you don’t make a payment immediately, particularly if you haven’t received any prior notice about late payments or a potential disconnection. We don’t threaten our customers and work with customers who are behind on their payments to help them get back on track. Generally, notices about past due bills are sent to customers in the mail or delivered to their home, or they receive an automated phone message.
If you receive one of these calls, ask the caller to state your account number and compare it with the number listed on your bill. Rocky Mountain Power customer service employees will always have your account number.
Remember, if you still have concerns about the legitimacy of a call, you can always call back at our published customer service number, 1-888-221-7070. It’s a toll free call and customer service reps are available around the clock.
If you receive a suspicious call, take note of the phone number the person is calling from and any information that may help to track down the crooks. Please call and let us know at 1-888-221-7070.
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