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The Sublette County Hospital District is working hard to improve customer service in advance of becoming a hospital. To this end, we have formed several new committees. One is the Finance Committee, which is working to improve our billing process and be sure we are using best practices. We want the patient experience to be great, from the moment you walk in the door until you receive your final bill.

We have also formed a Quality Committee that is working on several topics, including staff cohesiveness, communication in the workplace, and customer satisfaction. Starting soon, we will be able to text or email customer satisfaction surveys, so you can tell us the moment you leave the Clinic how you felt about your visit. We think this is valuable feedback that we have been missing. All of this data is compiled into regular reports, so we can analyze it and see where there is room for improvement.

We have also formed a Medical Executive Committee that is setting up external medical chart reviews with doctors at Star Valley Health. This process will give each of our roviders unbiased feedback on their performance and advance their training.

Finally, we are going to have a regular weekly column in the local news to be sure the community feels up to date on news about the hospital. If you have any questions, feel free to reach out to our Public Relations Director Kari DeWitt at 307-231-3210 or kdewitt@sublettehealthcare.com.